Brief about setting up email queue.

Using fetch type :PIPE

• You can use your existing email support@yourdomain.com into Vision with fetch type PIPE.
• First, you need to add the forwarder into your email box (for eg: support@yourdomain.com forwarded to support@yourdomain.visionhelpdesk.com)
• Once you add the forwarder, add support@yourdomain.com into Vision under email queue with fetch type "PIPE".

Using POP3/IMAP

• Under your email box setting for support@yourdomain.com email check the forwarder (POP3/IMAP)
• Add this support@yourdomain.com email directly into Vision with POP3/ IMAP with required details.